Foxridge Homes BC Wins Avid Benchmark Award for Customer Service
Surrey, BC – Foxridge Homes BC has been awarded a coveted Avid Benchmark Award for providing exceptional customer service to homebuyers in the Metro Vancouver region in 2021. The recognition is awarded to North American homebuilders who score in the top 25th percentile in customer satisfaction, based on industry-recognized customer experience surveys tallied across Canada and the US.
Despite unprecedented challenges to BC’s single-family housing industry including the global pandemic, rising construction costs, and severe flooding in the Lower Mainland, the Foxridge Homes BC team maintained its exceptional customer satisfaction scores. One of BC’s top production homebuilders, Foxridge Homes credits design quality, the range of customized options, and communication with home buyers in challenging times as key reasons for success.
“For us, it’s always been about having a customer-first mindset,” said Sandy Nijjer, Director of Sales and Marketing, Foxridge Homes BC.
“At the end of the day, we want nothing more than happy home buyers. To be awarded the Benchmark Award from Avid Ratings lets us know we are on the right track,” she says.
To ensure a quality home buying experience, Foxridge Homes BC initiates a series of check-ins both during and after construction. Customer satisfaction surveys are sent out to monitor performance at 60-days, 6 months and one-year post-occupancy. These are reviewed constantly by the homebuilder’s management team to better understand their customer’s wants and needs. From there, strategies are developed to continually improve the home buying experience.
Significant supply chain disruptions and Southern BC’s worst flooding in more than a century required an especially proactive communication strategy to keep customers informed.
“We always aim to exceed expectations and constantly come up with new ways to improve our process and product. Through the trials and tribulations of a very challenging year, we’ve proven that hard work does pay off,” said Grant Miller, Director of Operations, Foxridge Homes BC.
The support from being a Qualico Company provides significant advantages in the highly competitive BC market and gives customers the confidence in knowing they are working with a world-class builder, he added.
The goal is to stay connected, resolve issues in a timely manner, and make the journey to a new home as seamless as possible, he added.
From selecting customization options to managing the construction process and planning for move-in, the sales team at Foxridge Homes BC keeps customers actively engaged through each stage of their home buying journey. The result is an award-winning homebuying experience.
Foxridge Homes BC is involved in a slate of new housing developments across the Metro Vancouver region including
Surrey, Coquitlam, and Langley. Some of their hottest new developments include Westbrooke and Brookswood, communities both located in Langley.
Westbrook is a growing community offering a variety of elegant single-family homes, attached row homes, and a wide range of amenities including a new school, town square, an abundance of shopping destinations, restaurants, entertainment options, community trails, and park space.
Brookswood is a planned estate community in West Langley featuring high-end single-family homes. Now under development, the community will offer high-end modern farmhouse-style homes with upscale features including three-car garages and spacious 7,000 sq. ft. + lots. Home sales in Brookswood are expected to begin in spring 2023.
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