Calgary, AB – Augusta Fine Homes by NuVista Homes has set the gold standard, earning the AvidCX Gold Award at the 22^nd Annual AvidCX Awards, presented by ECI Software Solutions.

The award recognises builders in Canada and the US who provide outstanding service during customers’ new home move-in experience. Customers complete a survey 90 days after they take possession of their new home to provide their honest feedback about their experience.

This year, the winners achieved the highest customer experience scores among 472 qualifying builders, as determined by survey results collected from January to December 2024 and analyzed with the proprietary AvidCX™ platform. Augusta Fine Homes received the AvidCX Gold Award for Alberta in the Custom subcategory.

Kal Hourd, Vice-President, NuVista Homes, said winning the AvidCX Gold Award serves as a testament to the team’s progress in delivering an exceptional customer experience. He noted that NuVista Homes’ construction and service teams have worked closely together to deliver homes to the highest standard possible, continuously striving for improvement in this area.

“Our customers expect and deserve clear and consistent communication from our sales, construction, and service teams,” he said. “Our team is dedicated to delivering an exceptional customer experience and goes above and beyond, prioritizing prompt responses, consistent follow-ups, and accurate information every day. That is what has earned our company this recognition.”

According to Kal, NuVista Homes’ customers highlight communication and the timeliness of resolving issues as key areas of importance. To ensure they continue to exceed customer expectations, NuVista’s team plans to prioritize these aspects while ensuring homes are fully prepared and ready on possession day.

As for what’s on the horizon for NuVista Homes, the company will be building on its new branding and will soon introduce the “Augusta Series,” showcasing its estate product line. This series will offer customers the opportunity to choose from premium models, customize with pre-planned options, and select finishes that reflect their unique taste and style.

NuVista Homes’ commitment to providing industry-leading customer experience helps set the company apart in the market and is something the team constantly strives for. This immense effort is clearly paying off, as customers’ feedback shows they are pleased with their home buying experience through NuVista, which has culminated in this impressive award win.