Neighbourhood | Community | Homes

Qualico's Statement to
Customers, Trades, Partners, and the Community Regarding COVID-19

March 18, 2020 - Qualico continues to closely monitor the rapidly evolving coronavirus (COVID-19) situation and gather the latest public health data and information from official health authorities.

We are taking full responsibility to implement the necessary precautionary measures and ensure we do our part in slowing the pace of COVID-19 transmission. We are being disciplined in our decision-making on how we maintain core operations without compromising the health and safety of our employees and their families, our customers, and the broader community.

We are an integrated company, so we need to assess how the conversion to a virtual office, reduced production levels, or stoppage of work affects our company in the long term. We have the responsibility to our employees to look at their short-term needs, but also the long-term consequences of the decisions we make.

We want to keep employees working and providing for their families. At this point in time, we are implementing ways to modify our operations including virtual offices and modifying customer-facing interactions so that we can continue to function to the best of our ability.

We have a variety of operational changes in place to meet the health and safety needs of our employees, while complying with the regional health authority recommendations and meeting the expectations of our different customer groups. These include policies on business travel, increased cleaning of workspaces, adjustments to showhome operations, safety protocols for visitors, increased hygiene signage and sanitation supplies, postponement of large gatherings of staff and members of the public, and modifications to how service and maintenance jobs are completed.

In the effort to maintain business continuity and consider the longer-term effects of the decisions we make today, we owe it to all of our employees and customers to ensure we don’t have any breakdowns in the integrated model.

Qualico is moving forward with a hybrid model that includes remote-work in conjunction with in-office/on-site work.

Until further notice, the following are examples of key business commitments that will be modified for health and safety measures but will continue in operations:


  • Site construction will proceed, as we are committed to building the homes and properties our customers and their families have entrusted us with.

  • Design centres are committed to and will proceed with customer appointments as we continue to build their homes.

  • The manufacturing parts of our business will proceed and adhere to all necessary precautionary safety measures implemented.

  • Home selling and viewing will be conducted through virtualized measures in some markets and adjusted private measures in others.

To ensure the safety and wellbeing of all involved in the above examples of key business commitments, we are introducing the following:

  • Additional social distancing strategies in our offices and work locations, where employees will be coming in to work, and in our showhomes for our visiting customers.

  • We will continue with diligent cleaning and hygiene practices in all locations.

At this time, this is the most responsible course of action to meet the short-term and long-term needs of our employees, customers, trades, and the greater community. We are committed to adjusting our course of action as the COVID-19 situation evolves throughout the regions where we operate with safety as our priority.

Sincerely,

Kevin Van 
President & CEO 
Qualico

 

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