Feb 7, 2018

Pacesetter Homes Austin Employees Honoured With Avid Service Awards

Austin, TX – Pacesetter Homes Austin scooped up a number of Avid Service Awards recently, which were presented to recipients during an annual employee meeting on January 19. Avid Ratings, an independent company that measures home quality and customer service in the home building industry, has been presenting the Avid Service Awards each year for the last five years.

The awards serve to recognize the top home building professionals in the United States and Canada, and honour employees who are rated high in Avid’s GoSurvey® program, which involves surveying customers who have purchased new homes. The 2017/2018 Avid Service Awards used satisfaction survey results from customers who closed on homes between January 2016 and June 2017.

Winners from Pacesetter Homes Austin included three New Home Specialists who received Benchmark Awards for the Top 25% Nationwide for Sales Representatives (Alisha Battle, Danielle Lipari-Mareth, and Julie Kostelecky), and one New Home Specialist who received an Excellence Award for the Top 5% Nationwide for Sales Representatives (Ashley Inderman). Pacesetter Homes employees were part of a small pool of awards recipients, which included 100 Benchmark Awards for the Top 25% Nationwide for Sales Representatives, and 52 Excellence Awards for the Top 5% Nationwide for Sales Representatives.


New Home Specialists at Pacesetter Homes Austin meet with customers and explain the benefits of purchasing a Pacesetter home, execute the contract agreement, and then provide weekly follow-ups with the customer on the status of their home until the close of escrow.

Along with the Excellence and Benchmark Awards, Pacesetter Homes employees also received Young Professionals of the Year Awards, which are given out by the Home Builders Association of Greater Austin to honour individuals for their contributions to the association. These awards started two years ago, and in both years, they have been presented to one or more Pacesetter Homes employees. Both Danielle Lipari-Mareth and Robin Kroencke received Young Professionals of the Year Awards for 2017 to recognize their service to the association, making it the second time they each have won the award.


Dennis Ciani, Marketing Manager at Pacesetter Homes, says the awards presented to Pacesetter Homes employees are proof that the recipients are providing the best customer service possible. He notes that their hard work benefits Pacesetter Homes and the industry in general.

“Pacesetter Homes strives to give back to the community and the industry that supports us,” Dennis says. “We also encourage our employees to get involved in the industry. These types of awards help promote Pacesetter Homes to others within the industry as a company with a strong culture of giving back and as a great place to work. Each of these employees spends a lot of time away from family, and for them to continue to offer their time to give back says a lot about the character of each one of them.”

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