Sterling Homes Calgary Takes Home its Fifth Win at the CustomerInsight H.O.M.E. Awards

Calgary, AB – The 2020 H.O.M.E. Awards marks the fifth win for Sterling Homes Calgary as the Best Customer Experience: Calgary – Single Family – Large Volume. The award was presented at the H.O.M.E. Awards event on April 7, which was held online this year due to restrictions related to the novel coronavirus (COVID-19) pandemic (click here to watch the recorded livestream video).

The Home Owner Mark of Excellence (H.O.M.E) was created by CustomerInsight and is based exclusively on the voice of the customer.

CustomerInsight is a third party survey company serving the homebuilding industry in Canada and the US. Winners of the H.O.M.E. Awards are calculated solely from homeowner feedback surveys and recognize excellence in the homeownership experience. This year, several Qualico Calgary builders were included as nominees, including Broadview Homes Calgary, Sterling Homes Calgary, and StreetSide Developments Calgary.

Sterling Homes Calgary won the award in 2014, 2016, 2017, 2018 and 2020, while coming in second place in 2015 and 2019. Since the business unit joined CustomerInsight, the team has always been a finalist, which speaks volumes to their dedication to always putting the customer first.

“At Sterling Homes, we always pride ourselves on providing an outstanding customer experience to all of our clients,” said Anna Maclean, Sales Manager, Sterling Homes Calgary. “This year’s win is significant as it allows us to share positive news with our team members and show how important their contributions are in creating the best customer experience for our clients."

“Given the current situation, it is more important than ever to be grateful to everyone around us,” she continued. “This would include our team, trade partners and of course, our customers. We are grateful to our customers for trusting us with the most important investment they will ever make and allowing us the pleasure of building their home. We take all the feedback we receive very seriously and continue to scrutinize our process to keep improving.”

With customer surveys being exclusively responsible for determining the winners of these awards, it proves Sterling Homes Calgary is meeting the mark on providing an outstanding customer experience. The team’s past performance, mixed with their most recent win, is acting as a reminder to continue to do the right thing and strive for excellence, even during these challenging times.

“We definitely have a culture at Sterling Homes of ‘doing the right thing’ and this win is a great example of that,” said Bill Bobyk, Vice-President, Sterling Homes Calgary. “At Sterling Homes, we strive for a high level of customer care and in making the overall experience as stress free and streamlined as possible. In times like this, we continue to optimize our customer interactions and ensure that our processes are being consistently strengthened.

“Our team of employees, trade and supply partners, and service companies, along with the support of Qualico, has allowed Sterling to meet these high customer experience standards over the years,” he continued. “This award is the true and best testament to the commitment, experience, and understanding that all our employees have in delivering a great customer experience.”

Congratulations to the Sterling Homes Calgary team on being recognized, yet again, for providing a superior customer experience.