Qualico Scoops Up Multiple Accolades At CustomerInsight Awards Gala

Calgary, AB – StreetSide Developments Calgary, StreetSide Developments Edmonton, and Broadview Homes Calgary were the proud recipients of 2019 CustomerInsight HOME awards on Friday, March 8, 2019.

The three business units were recognized at the CustomerInsight Home Owner Mark of Excellence Awards annual gala for providing exceptional customer satisfaction. The awards gala, which took place at the Calgary Hyatt Regency hotel, is in its ninth year.

StreetSide Developments' Team Celebrating at CustomerInsight HOME Awards. Both Edmonton and Calgary won for Best Customer Experience in their regions

StreetSide Developments Edmonton won the award in the Best Customer Experience – Multi-Family Large Volume (Edmonton) category, and StreetSide Developments Calgary scooped up the award in the Best Customer Experience - Multi-Family Small Volume (Calgary) category. The Builder of Choice – Single Family Medium Volume (Calgary) award was presented to Broadview Homes. 

“We are thrilled to be recognized for excellence in customer service,” said Richard Daley, Vice-President, StreetSide Developments Calgary. “We have an incredibly engaged team that takes tremendous pride in serving our customers. Our team truly understands that the customer is the most important stakeholder in our company and this is demonstrated at all levels; from our sales and construction teams, to our service and customer care teams, and amongst our management group. I am extremely proud to lead this remarkable team!” 

Ian Macdonald, Director of Marketing and Sales, StreetSide Developments Calgary, said it was encouraging that customers appreciate the hard work that the team does each day to ensure they are happy with their purchase. 

“It has been a very big focus for our team, in every department, to ensure that we deliver exceptional customer service and a memorable StreetSide Developments experience,” he said. “Whether through surveys from CustomerInsight or through Google reviews, our team ensures that our actions result in a positive experience for each and every one of our customers.” 

Speaking on behalf of StreetSide Developments Edmonton, Tammy Kneller, Service and Warranty Manager, shared the team’s excitement about winning their award. 

“We are passionate about ensuring the best possible customer service experience,” she said. “To be recognized through CustomerInsight for the third time is not only very exciting, but a validation from our homeowners that our team—Paul, Kevin, Roxanne, and Laryssa—is creating positive and helpful relationships. We have taken great care to ensure that our customers receive consistently outstanding service and support.” 

Peter-John Woolf, Vice-President of Broadview Homes, noted the importance of being recognized with an award like Builder of Choice - Single Family Medium Volume (Calgary).

Broadview Homes Team Celebrates CustomerInsight HOME Award for The Builder of Choice - Single Family Medium Volume

“This award is significant because it is based on feedback from our customers, our trade partners, and our staff,” he said. “By hiring amazing people, we have been able to build excellent relationships and I believe it shows in the homes we build. I can’t say enough about the people we have on our team. They care about our customers and we care about each other; that’s truly what it takes to create an outstanding experience and finished product.” 

CustomerInsight surveys all new homebuyers after one month in their new homes, as well as after 13 months. Those surveyed are asked to rate builders on things like product and service satisfaction, processes, procedures, and follow-through on promises.

Survey information from 2018 was used to calculate the scores and determine this year’s winners, along with ratings by other builders and those in the building trades. Entries are received each year from participating companies that build in Alberta, Saskatchewan, Manitoba, Ontario, and the United States.

Other Qualico business units were selected as finalists for many awards this year, including:

• Best Customer Experience - Single-Family Small Volume (Northern Alberta) – Qualico (Fort McMurray)
• Best Customer Experience - Single-Family Small Volume (Edmonton) – Augusta Fine Homes
• Best Customer Experience - Single Family Medium Volume (Calgary) – Broadview Homes
• Best Customer Experience - Single Family Large Volume (Calgary) – Sterling Homes
• Best Trade Partner – Star Building Materials

Qualico business units also saw a couple of employees make it to the finalist list for Industry Ambassadors at the awards gala this year, including Ken Crockett of Star Building Materials, and Tammy Kneller of StreetSide Developments Edmonton. 

Congratulations to all of the finalists and winners.